What should I do if the power bank doesn't pop out when I try to rent it?

Don't worry if this happens! If a power bank doesn't eject when you attempt to rent it, you won't be charged for the transaction. This could be because all the power banks in that station are currently charging and not yet ready for rental, despite the station appearing to have units available.

The best thing to do is check the Joos app for nearby stations. Our app is super helpful as it shows the number of available power banks at each station in real-time. This way, you can quickly find the closest station with ready-to-use power banks and avoid any further delays in getting powered up!